Privacy Policy

We are a platform which helps you find and book flights. We take your privacy very seriously and have implemented several measures to ensure that your ticket booking experience is as hassle-free as possible. If you use our website or mobile app, you agree to this policy. If you do not agree to the privacy policy, please do not use Thetravelowls.

The policies which are mentioned apply to all our services. Thetravelowls reserves the right to update the services at any time without prior notice. The information about the changes will be posted on the website. If you continue to use Thetravelowls after such an update, you agree to the new privacy policy.

What types of information do we collect?

When you use our service, we collect various types of information. We collect them to help you get a seamless service. Here, it is essential to note that we collect only the information we need. There are three main ways in which we collect the information.

Information you give us:

When booking your ticket, you are required to provide certain information or details to us. This includes your name and your email ID. You may also provide your phone number and address during the flight booking process. When booking an international flight, we require your passport number. When providing the details, ensure that all the information is accurate to avoid future issues, such as ticket cancellation. Additionally, it is essential to ensure that all the details mentioned on your flight ticket are correct. If you sign up for an account, you provide the login details to Thetravelowls.

When you send us a message for feedback, enquiry, or complaint, that information remains with us. You can communicate with us through chat, email, WhatsApp or phone.

If you agree to sign up for our newsletters, the details you provide at that time will also be the information we collect. However, you can be sure that we do not share your data with any third party until it is needed for the completion of the booking of the ticket. We work hard to keep your data safe and secure.

Information we get automatically:

When you visit Thetravelowls, your device sends us data. This happens without you doing anything. We see your IP address. This tells us your rough location. We see what browser you use. We note the type of device you are using, such as a phone or computer. We track operating systems, too.

We look at how you use the site. This includes pages you visit. We see the search terms you type. We note the time spent on results. We track clicks on flights. This helps us improve the site. We use tools like cookies for this.

You can change the settings for cookie use in your browser. However, doing so may restrict some of the features on Thetravelowls’s website.

Information from other sources:

When you book a ticket using Thetravelowls, we get the data from the partners. The airline sends the booking confirmation, which includes the ticket number, destination, itinerary, travellers' names, etc. The payment companies also share the transaction status. This helps us determine if the booking was successful.

If you have logged in to your Thetravelowls account using your social media, we can also view your profile picture and friend list. However, only if you allow this method. We use the public data to track or identify fraud. You can be assured that Thetravelowls would never post anything on your social media pages.

How do we use the information?

We use the data for specific reasons that help us provide you with the best possible service. When you enter details on the site for searching for flights, we use that data to find specific matches. In that scenario, we use your name, passport number, and other required information for booking purposes. We also send confirmations to your registered email address and mobile number.

We use information for support. When you ask a question, we look at your account. This helps us answer fast. We fix problems based on the information you provide.

We analyse data to improve Thetravelowls. We see what features people like. We find bugs from usage patterns. We make the site faster. We add new tools based on trends.

How do we share your information?

We take your privacy very seriously and ensure that we implement proper encryption on our site. We do not sell your information. We use it to provide services or follow rules.

We share your information with airlines and partners, which helps us complete your bookings. It may include your name, passport details, mobile number, email address, or other details required for the booking.

We share information with service providers, such as companies that help us run Thetravelowls by storing data in the cloud or using analytical tools for site statistics. They agree to the privacy policy of Thetravelowls.

How is your data protected?

We work hard to keep your data safe. We use encryption for important data. We utilise a bank-level encryption method to ensure that your payment is completely secure. The data you store on our site is also guarded.

We have firewalls in place with access controls in place. The data on our site can only be viewed by people who have been approved, and we log any such access.

Children's privacy

Thetravelowls is for adults. We do not collect their data on purpose. Anyone using the site should be 18 years or above. If a child signs up, we delete the account. Parents can ask us to remove info. Send proof to EMAIL. For teens aged 13 to 17, we require parental consent for bookings. We keep their data safe.